Enhancing patient experience by training local trainers in fundamental communication skills

Medical centers have a vested interest in improving patient experience through enhancing communication skills. The American Academy on Communication in Healthcare has helped institutions across the country establish internal expertise through delivering train-the-trainer programs. The phases of the...

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Bibliographic Details
Main Authors: Calvin Chou (Author), Laura Cooley (Author), Ellen Pearlman (Author), Maysel White (Author)
Format: Book
Published: The Beryl Institute, 2014-11-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
Copy 1 Available