Automated analysis of free-text comments and dashboard representations in patient experience surveys: a multimethod co-design study

• Главные авторы: Carol Rivas (Автор), Daria Tkacz (Автор), Laurence Antao (Автор), Emmanouil Mentzakis (Автор), Margaret Gordon (Автор), Sydney Anstee (Автор), Richard Giordano (Автор)
• Формат: ‌
• Опубликовано: National Institute for Health Research, 2019-07-01T00:00:00Z.
• Предметы: article
• Online-ссылка: Connect to this object online.

Background: Patient experience surveys (PESs) often include informative free-text comments, but with no way of systematically, efficiently and usefully analysing and reporting these. The National Cancer Patient Experience Survey (CPES), used to model the approach reported here, generates > 70,000...