Automated analysis of free-text comments and dashboard representations in patient experience surveys: a multimethod co-design study

• Main Authors: Carol Rivas (Author), Daria Tkacz (Author), Laurence Antao (Author), Emmanouil Mentzakis (Author), Margaret Gordon (Author), Sydney Anstee (Author), Richard Giordano (Author)
• Format: Book
• Published: National Institute for Health Research, 2019-07-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background: Patient experience surveys (PESs) often include informative free-text comments, but with no way of systematically, efficiently and usefully analysing and reporting these. The National Cancer Patient Experience Survey (CPES), used to model the approach reported here, generates > 70,000...