Patient complaints as predictors of patient safety incidents

Patients remain an underused resource in efforts to improve quality and safety in healthcare, despite evidence that they can provide valuable insights into the care they receive. This study aimed to establish whether high-level patient safety incidents (HLIs) were predictable from preceding complain...

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Bibliographic Details
Main Authors: Helen Kroening (Author), Bronwyn Kerr (Author), James Bruce (Author), Iain Yardley (Author)
Format: Book
Published: The Beryl Institute, 2015-04-01T00:00:00Z.
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3rd Floor Main Library

Holdings details from 3rd Floor Main Library
Call Number: A1234.567
Copy 1 Available