The Impact of Collaborative and Cooperative Methods on Staff's Knowledge in Complaint Handling

• Main Authors: Tita Hariyanti (Author), Ninik Pujaning Dyah (Author), Sabrina Aulia Rahma (Author), Silvy Rahmah Yanthy (Author), Tjatur Budi Winarko (Author)
• Format: Book
• Published: Indonesian Institute for Counseling, Education and Therapy (IICET), 2023-06-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

To determine the effect of complaint handling training with collaborative and cooperative methods on increasing and retaining staff's knowledge. This study was a quasi-experimental with pretest and post-test design. The study was conducted from February to April 2019 at Pandaan Hospital. Respon...