The Impact of Collaborative and Cooperative Methods on Staff's Knowledge in Complaint Handling

• Prif Awduron: Tita Hariyanti (Awdur), Ninik Pujaning Dyah (Awdur), Sabrina Aulia Rahma (Awdur), Silvy Rahmah Yanthy (Awdur), Tjatur Budi Winarko (Awdur)
• Fformat: Llyfr
• Cyhoeddwyd: Indonesian Institute for Counseling, Education and Therapy (IICET), 2023-06-01T00:00:00Z.
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To determine the effect of complaint handling training with collaborative and cooperative methods on increasing and retaining staff's knowledge. This study was a quasi-experimental with pretest and post-test design. The study was conducted from February to April 2019 at Pandaan Hospital. Respon...