The Impact of Collaborative and Cooperative Methods on Staff's Knowledge in Complaint Handling

To determine the effect of complaint handling training with collaborative and cooperative methods on increasing and retaining staff's knowledge. This study was a quasi-experimental with pretest and post-test design. The study was conducted from February to April 2019 at Pandaan Hospital. Respon...

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Manylion Llyfryddiaeth
Prif Awduron: Tita Hariyanti (Awdur), Ninik Pujaning Dyah (Awdur), Sabrina Aulia Rahma (Awdur), Silvy Rahmah Yanthy (Awdur), Tjatur Budi Winarko (Awdur)
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Cyhoeddwyd: Indonesian Institute for Counseling, Education and Therapy (IICET), 2023-06-01T00:00:00Z.
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3rd Floor Main Library

Manylion daliadau o 3rd Floor Main Library
Rhif Galw: A1234.567
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