The Impact of Collaborative and Cooperative Methods on Staff's Knowledge in Complaint Handling

• Hauptverfasser: Tita Hariyanti (Verfasst von), Ninik Pujaning Dyah (Verfasst von), Sabrina Aulia Rahma (Verfasst von), Silvy Rahmah Yanthy (Verfasst von), Tjatur Budi Winarko (Verfasst von)
• Format: Buch
• Veröffentlicht: Indonesian Institute for Counseling, Education and Therapy (IICET), 2023-06-01T00:00:00Z.
• Schlagworte: article
• Online-Zugang: Connect to this object online.

To determine the effect of complaint handling training with collaborative and cooperative methods on increasing and retaining staff's knowledge. This study was a quasi-experimental with pretest and post-test design. The study was conducted from February to April 2019 at Pandaan Hospital. Respon...