Assessing the quality of dental services using SERVQUAL model

• Main Authors: Nooredin Dopeykar (Author), Mohammadkarim Bahadori (Author), Parisa Mehdizadeh (Author), Ramin Ravangard (Author), Mahmood Salesi (Author), Seyed Mojtaba Hosseini (Author)
• Format: Book
• Published: Wolters Kluwer Medknow Publications, 2018-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background: The measurement of service quality had an important role in managing service provided, diagnosing the problem, and assessing service performance. Patient satisfaction is one of the key indicators of quality in health-care organizations. This study aimed to measure the service quality gap...