Assessing the quality of dental services using SERVQUAL model

Background: The measurement of service quality had an important role in managing service provided, diagnosing the problem, and assessing service performance. Patient satisfaction is one of the key indicators of quality in health-care organizations. This study aimed to measure the service quality gap...

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Bibliographic Details
Main Authors: Nooredin Dopeykar (Author), Mohammadkarim Bahadori (Author), Parisa Mehdizadeh (Author), Ramin Ravangard (Author), Mahmood Salesi (Author), Seyed Mojtaba Hosseini (Author)
Format: Book
Published: Wolters Kluwer Medknow Publications, 2018-01-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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