Using online patient feedback to improve NHS services: the INQUIRE multimethod study

• Main Authors: John Powell (Author), Helen Atherton (Author), Veronika Williams (Author), Fadhila Mazanderani (Author), Farzana Dudhwala (Author), Steve Woolgar (Author), Anne-Marie Boylan (Author), Joanna Fleming (Author), Susan Kirkpatrick (Author), Angela Martin (Author), Michelle van Velthoven (Author), Anya de Iongh (Author), Douglas Findlay (Author), Louise Locock (Author), Sue Ziebland (Author)
• Format: Book
• Published: National Institute for Health Research, 2019-10-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background: Online customer feedback has become routine in many industries, but it has yet to be harnessed for service improvement in health care. Objectives: To identify the current evidence on online patient feedback; to identify public and health professional attitudes and behaviour in relation t...