An evaluation of the appropriateness of advice and healthcare contacts made following calls to NHS Direct Wales

• Main Authors: Rance Jaynie (Author), Cheung Wai-Yee (Author), Munro James (Author), Peconi Julie (Author), Snooks Helen (Author), Williams Anne (Author)
• Format: Book
• Published: BMC, 2009-09-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

<p>Abstract</p> <p>Background</p> <p>An evaluation of NHS Direct Wales (NHSDW), a national telephone-based healthcare advice and information service, was undertaken. A key objective was to describe the actions of callers and assess the appropriateness of advice and heal...