A framework for conceptualizing how narratives from health-care consumers might improve or impede the use of information about provider quality

• Main Authors: Melissa Finucane (Author), Steven Martino (Author), Andrew Parker (Author), Mark Schlesinger (Author), Rachel Grob (Author), Jennifer Cerully (Author), Lise Rybowski (Author), Dale Shaller (Author)
• Format: Book
• Published: The Beryl Institute, 2018-04-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Consumers choosing a health-care provider have access to diverse information including narratives by patients about their prior experiences. However, little research has examined how narratives might improve or impede the use of information about the quality of providers' performance. This pape...