The effect of 5S-Continuous Quality Improvement-Total Quality Management approach on staff motivation, patients' waiting time and patient satisfaction with services at hospitals in Uganda

• Main Authors: Naoki Take (Author), Sarah Byakika (Author), Hiroshi Tasei (Author), Toru Yoshikawa (Author)
• Format: Knjiga
• Izdano: AOSIS, 2015-03-01T00:00:00Z.
• Teme: article
• Online dostop: Connect to this object online.

This study aimed at analyzing the effect of 5S practice on staff motivation, patients' waiting time and patient satisfaction with health services at hospitals in Uganda. Double-difference estimates were measured for 13 Regional Referral Hospitals and eight General Hospitals implementing 5S prac...