Impact of hospital characteristics on patients' experience of hospital care: Evidence from 14 states, 2009-2011

• Main Authors: Emily Johnston (Author), Kenton Johnston (Author), Jaeyong Bae (Author), Jason Hockenberry (Author), Ariel Avgar (Author), Arnold Milstein (Author), Sandra Liu (Author), Ira Wilson (Author), Edmund Becker (Author)
• Format: Book
• Published: The Beryl Institute, 2015-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

This paper uses patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for three years (2009-2011) from 1,333 acute-care hospitals in fourteen states to analyze patterns in 10 hospital-reported patient experience-of-care scores by 29 characteristics...