The Use of Online Consultation Systems and Patient Experience of Primary Care: Cross-Sectional Analysis Using the General Practice Patient Survey

• Main Authors: Xiaochen Ge (Author), Paul Chappell (Author), Jean Ledger (Author), Minal Bakhai (Author), Geraldine M Clarke (Author)
• Format: Book
• Published: JMIR Publications, 2024-07-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundNHS England encourages the use of online consultation (OC) systems alongside traditional access methods for patients to contact their general practice online and for practices to manage workflow. Access is a key driver of patients' primary care experience. The use of online technology...