Dissatisfaction Factors That Influence Customers To Give Low Online Rating To Hospitals
The study attempts to identify factors of dissatisfaction that significantly influence customers to give low rating to the hospital on online platforms, based on the context of India. The study conducts a qualitative analysis of a sample of 669 reviews given to private for-profit hospitals on online...
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| Main Authors: | , |
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| Format: | Book |
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ACHSM,
2021-09-01T00:00:00Z.
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