NURSING CARE IMPROVEMENT STRATEGY BASED ON NURSES CARING BEHAVIOR POSITION ANALYSIS WITH CUSTOMER WINDOW

• Main Authors: Widiharti Widiharti (Author), Sunaryo Sunaryo (Author), Purwaningsih Purwaningsih (Author)
• Formato: Livro
• Publicado em: Universitas Airlangga, 2017-04-01T00:00:00Z.
• Assuntos: article
• Acesso em linha: Connect to this object online.

Introduction: In this era of globalization and free market, demand from the society for adequate health care is increasing and encouraging hospitals to provide the best services. Better services require continuous and perfect planning in service quality improvement. The goal of this study was to fin...