The association between Asian patient race/ethnicity and lower satisfaction scores

• Main Authors: Lillian Liao (Author), Sukyung Chung (Author), Jonathan Altamirano (Author), Luis Garcia (Author), Magali Fassiotto (Author), Bonnie Maldonado (Author), Paul Heidenreich (Author), Latha Palaniappan (Author)
• Format: Book
• Published: BMC, 2020-07-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Patient satisfaction is increasingly being used to assess, and financially reward, provider performance. Previous studies suggest that race/ethnicity (R/E) may impact satisfaction, yet few practices adjust for patient R/E. The objective of this study is to examine R/E differences...