The association between Asian patient race/ethnicity and lower satisfaction scores

• Автори: Lillian Liao (Автор), Sukyung Chung (Автор), Jonathan Altamirano (Автор), Luis Garcia (Автор), Magali Fassiotto (Автор), Bonnie Maldonado (Автор), Paul Heidenreich (Автор), Latha Palaniappan (Автор)
• Формат: Книга
• Опубліковано: BMC, 2020-07-01T00:00:00Z.
• Предмети: article
• Онлайн доступ: Connect to this object online.

Abstract Background Patient satisfaction is increasingly being used to assess, and financially reward, provider performance. Previous studies suggest that race/ethnicity (R/E) may impact satisfaction, yet few practices adjust for patient R/E. The objective of this study is to examine R/E differences...