Cross-Cultural Adaption and Validation of SERVPERF Tool for Measuring Healthcare Quality in an Oncology Public Hospital, Vietnam

SERVPERF (Service Performance) tool needs to be adapted to the context and the usage purpose. Our study aimed to validate the context adapted SERVPERF tool in an Oncology public hospital in Vietnam. A study was conducted in 2020 with 227 in-patients as respondents the modified SERVPERF tool. Data co...

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Bibliographic Details
Main Authors: Nguyen Duc Thanh Associate professor (Author), Pham Quynh Anh MPH (Author), Pham Thi Huyen Chang MSc (Author), Ha Thi Minh Nguyet MSc (Author)
Format: Book
Published: SAGE Publishing, 2023-01-01T00:00:00Z.
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3rd Floor Main Library

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