Service quality as the source of competitive advantage in higher education: The difference between students´ expectations and perceptions
The aim of this paper is to measure and compare the quality of services provided by higher education institutions in the Czech Republic and Vietnam. It is not the sheer volume of services offered, but their quality, which matters as a strategic tool enhancing the competitiveness in the tertiary educ...
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| Main Authors: | , , , |
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| Format: | Book |
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Universidad de Deusto,
2024-05-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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Internet
Connect to this object online.3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |