Service quality as the source of competitive advantage in higher education: The difference between students´ expectations and perceptions

• প্রধান লেখক: Renata Skýpalová (লেখক), Helena Chládková (লেখক), Chijioke Esogwa Nwachukwu (লেখক), Hieu Minh Vu (লেখক)
• বিন্যাস: গ্রন্থ
• প্রকাশিত: Universidad de Deusto, 2024-05-01T00:00:00Z.
• বিষয়গুলি: article
• অনলাইন ব্যবহার করুন: Connect to this object online.

The aim of this paper is to measure and compare the quality of services provided by higher education institutions in the Czech Republic and Vietnam. It is not the sheer volume of services offered, but their quality, which matters as a strategic tool enhancing the competitiveness in the tertiary educ...