Service quality as the source of competitive advantage in higher education: The difference between students´ expectations and perceptions

• Những tác giả chính: Renata Skýpalová (Tác giả), Helena Chládková (Tác giả), Chijioke Esogwa Nwachukwu (Tác giả), Hieu Minh Vu (Tác giả)
• Định dạng: Sách
• Được phát hành: Universidad de Deusto, 2024-05-01T00:00:00Z.
• Những chủ đề: article
• Truy cập trực tuyến: Connect to this object online.

The aim of this paper is to measure and compare the quality of services provided by higher education institutions in the Czech Republic and Vietnam. It is not the sheer volume of services offered, but their quality, which matters as a strategic tool enhancing the competitiveness in the tertiary educ...