Patient experience in outpatient clinics: Does appointment time impact satisfaction?

The objective of this study is to understand patient experience by appointment time by analyzing the Consumer Assessment of Hospital Provider and Systems (CAHPS) scores at a granular level across pre-determined time periods (AM and PM). This study utilized quantitative and qualitative methods. A dei...

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Bibliographic Details
Main Authors: Shikha Modi (Author), Jennifer Costigan (Author), Mark Lemak (Author), Sue Feldman (Author)
Format: Book
Published: The Beryl Institute, 2020-11-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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