Understanding Complaints in the Emergency Department

• Hoofdauteurs: Alina Abidova (Auteur), Pedro Alcântara da Silva (Auteur), Sérgio Moreira (Auteur)
• Formaat: Boek
• Gepubliceerd in: SAGE Publishing, 2021-12-01T00:00:00Z.
• Onderwerpen: article
• Online toegang: Connect to this object online.

The aim of this research is to identify the main determinants of patients' complaints and potential mediators and moderators in this regard. This research shows that complaints can result from a complex set of processes involving direct, mediating, and moderating effects. Interventions aimed at...