Implementing a digital patient feedback system: an analysis using normalisation process theory

Abstract Background Patient feedback in the English NHS is now widespread and digital methods are increasingly used. Adoption of digital methods depends on socio-technical and contextual factors, alongside human agency and lived experience. Moreover, the introduction of these methods may be perceive...

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Main Authors: Bie Nio Ong (Author), Damian Hodgson (Author), Nicola Small (Author), Papreen Nahar (Author), Caroline Sanders (Author)
Format: Book
Published: BMC, 2020-05-01T00:00:00Z.
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3rd Floor Main Library

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