A proposed model of user satisfaction with medical emergency services by using the SERVQUAL model.

• Principais autores: Jonathan Bermúdez-Hernández (Autor), Lucía Palacios-Moya (Autor), Alejandro Valencia-Arias (Autor), Lemy Brand-Piedrahita (Autor)
• Formato: Livro
• Publicado em: GarVal Editorial Ltda., 2021-11-01T00:00:00Z.
• Assuntos: article
• Acesso em linha: Connect to this object online.

Context: Health care quality has been widely discussed for over 40 years. However, it is still complex to define, understand, and assess it due to the multiple factors it involves, especially in the emergency services. Aims: To identify the main factors that influence the quality of the medical emer...