A mixed method analysis of patients' complaints: Underpinnings of theory-guided strategies to improve quality of care

• मुख्य लेखकों: Holly Wei (लेखक), Yan Ming (लेखक), Hong Cheng (लेखक), Hui Bian (लेखक), Jie Ming (लेखक), Trent L. Wei (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: Elsevier, 2018-10-01T00:00:00Z.
• विषय: article
• ऑनलाइन पहुंच: Connect to this object online.

Purpose: Patients' complaints can be predictors of patient care quality and safety. Understanding patients' complaints could help healthcare organizations target the areas for improvements. The purpose of this study is to use a mixed method analysis to a) examine the characteristics and ca...