How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion
Patients are increasingly describing their healthcare experiences publicly online. This has been facilitated by digital technology, a growing focus on transparency in healthcare and the emergence of a feedback culture in many sectors. Due to this area being previously unexplored, the objective of th...
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| Main Authors: | , , , |
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| Format: | Book |
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The Beryl Institute,
2019-07-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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Internet
Connect to this object online.3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |