How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion

• Hoofdauteurs: Lauren Ramsey (Auteur), Laura Sheard (Auteur), Rebecca Lawton (Auteur), Jane O'Hara (Auteur)
• Formaat: Boek
• Gepubliceerd in: The Beryl Institute, 2019-07-01T00:00:00Z.
• Onderwerpen: article
• Online toegang: Connect to this object online.

Patients are increasingly describing their healthcare experiences publicly online. This has been facilitated by digital technology, a growing focus on transparency in healthcare and the emergence of a feedback culture in many sectors. Due to this area being previously unexplored, the objective of th...