The Impact of Quality Service Provided by SRM Hospital on Outpatients

• Главные авторы: Kenneth Amoah-Binfoh (Автор), Joe Sarprasatha (Автор), S. Premlatha (Автор), Martin Antwi (Автор)
• Формат: ‌
• Опубликовано: Centre for Behaviour and Wellness Advocacy, 2015-04-01T00:00:00Z.
• Предметы: article
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Consumer's perceptions about the health care services play an important role when choosing a hospital. The quality of service is crucial to both the outpatients and the service providers. The dimensions of the service quality are reliability, responsiveness, assurance, empathy, and tangibles. C...