The psychology of the wait time experience - what clinics can do to manage the waiting experience for patients: a longitudinal, qualitative study
Abstract Background Wait time, defined as time spent in the waiting and exam rooms waiting to see a provider, is a key quality metric in a number of national patient experience surveys. However, the literature on wait time does not show a consistent correlation between long waits and worse overall p...
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| Main Authors: | , , , , |
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| Format: | Book |
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BMC,
2019-07-01T00:00:00Z.
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