The psychology of the wait time experience - what clinics can do to manage the waiting experience for patients: a longitudinal, qualitative study

• Main Authors: Holly Chu (Author), Robert A. Westbrook (Author), Sarah Njue-Marendes (Author), Thomas P. Giordano (Author), Bich N. Dang (Author)
• Formato: Livro
• Publicado em: BMC, 2019-07-01T00:00:00Z.
• Assuntos: article
• Acesso em linha: Connect to this object online.

Abstract Background Wait time, defined as time spent in the waiting and exam rooms waiting to see a provider, is a key quality metric in a number of national patient experience surveys. However, the literature on wait time does not show a consistent correlation between long waits and worse overall p...