Service Quality in Malaysian Higher Education: Students' Perceptions and Expectations

• Үндсэн зохиолч: Noraini Yaumiddin (Зохиогч)
• Формат: Ном
• Хэвлэсэн: UiTM Publisher, 2011-06-01T00:00:00Z.
• Нөхцлүүд: article
• Онлайн хандалт: Connect to this object online.

This study examines the perceptions and expectations of undergraduate students concerning the quality of service at a private university in Malaysia. It was found that students were critical of many aspects of service, especially with regard to equipment, facilities and record keeping. Students were...