Service Quality in Malaysian Higher Education: Students' Perceptions and Expectations
This study examines the perceptions and expectations of undergraduate students concerning the quality of service at a private university in Malaysia. It was found that students were critical of many aspects of service, especially with regard to equipment, facilities and record keeping. Students were...
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| Format: | Book |
| Published: |
UiTM Publisher,
2011-06-01T00:00:00Z.
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Connect to this object online.3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |