The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions

• প্রধান লেখক: Fadi Hachem (লেখক), Jeff Canar (লেখক), Francis Fullam (লেখক), Andrew Gallan (লেখক), Samuel Hohmann (লেখক), Catherine Johnson (লেখক)
• বিন্যাস: গ্রন্থ
• প্রকাশিত: The Beryl Institute, 2014-11-01T00:00:00Z.
• বিষয়গুলি: article
• অনলাইন ব্যবহার করুন: Connect to this object online.

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey has become a key metric used by organizations and patients to evaluate patient experience. Readmissions also continue to be a metric used to evaluate performance because of the added cost to both healthcare systems...