The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions

The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey has become a key metric used by organizations and patients to evaluate patient experience. Readmissions also continue to be a metric used to evaluate performance because of the added cost to both healthcare systems...

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Main Authors: Fadi Hachem (Author), Jeff Canar (Author), Francis Fullam (Author), Andrew Gallan (Author), Samuel Hohmann (Author), Catherine Johnson (Author)
Format: Book
Published: The Beryl Institute, 2014-11-01T00:00:00Z.
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