Reassuring and managing patients with concerns about swine flu: Qualitative interviews with callers to NHS Direct

• Main Authors: Wessely Simon (Author), Large Shirley (Author), Carter Holly (Author), Amlôt Richard (Author), Rubin G James (Author), Page Lisa (Author)
• Format: Book
• Published: BMC, 2010-08-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

<p>Abstract</p> <p>Background</p> <p>During the early stages of the 2009 swine flu (influenza H1N1) outbreak, the large majority of patients who contacted the health services about the illness did not have it. In the UK, the NHS Direct telephone service was used by many...