Using information communication technology to identify deficits in rural health care: a mixed-methods evaluation from Guatemala

• Main Authors: Katharina Wahedi (Author), Walter Flores (Author), Claudia Beiersmann (Author), Kayvan Bozorgmehr (Author), Albrecht Jahn (Author)
• Format: Book
• Published: Taylor & Francis Group, 2018-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background: In August 2014, the Centre for the Studies of Equity and Governance in Health Systems (CEGSS) in Guatemala launched an online platform, which facilitates complaints about health services via text messages. The aim is to collect, systemise and forward such complaints to relevant instituti...