Right of the Citizen and Evaluation of Health Services: theoretical-Practical Approaches Derecho del ciudadano y evaluación en los servicios de salud: aproximaciones teórico-prácticas Direito do cidadão e avaliação nos serviços de saúde: aproximações teórico-práticas

• Main Authors: Nalú Pereira da Costa Kerber (Author), Ana Lúcia Cardoso Kirchhof (Author), Marta Regina Cezar-Vaz (Author), Rosemary Silva da Silveira (Author)
• Format: Book
• Published: Universidade de São Paulo, 2010-10-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

This study was carried out at a Family Medical Unit in a city in the south of Brazil, aiming at analyzing how the evaluation process takes place in a Brazilian public health unit, specifically considering a home care service. Data were collected through observation of the work process and interviews...