Avaliação do serviço de coleta para exame colpocitológico pela escala SERVQUAL

• Main Authors: Nicole Jucá Monteiro (Author), Luana Tainá Lima Amorim (Author), Laura Maria Vidal Nogueira (Author), Ivaneide Leal Ataíde Rodrigues (Author), Suzana Rosa André (Author)
• Format: Book
• Published: Associação Brasileira de Enfermagem.
• Subjects: article
• Online Access: Connect to this object online.

ABSTRACT Objective: To analyze women's perception of the quality of the service provided for colposcopy test in the city of Belém (PA), Brazil. Method: Quantitative-descriptive study on 400 women who underwent Pap test on the public healthcare network, using the Service Quality (SERVQUAL) mode...