Customer Variety-Seeking and Brand Switching Intention: An Exploration of the Mediating Role of Customer Engagement

This study focuses on determining the impact of customer variety-seeking on brand switching intention by exploring the mediation role of customer engagement in streaming services in Indonesia. The data were gathered using a purposive sampling technique, and valid responses from 124 respondents were...

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Bibliographic Details
Main Authors: Lysandra Priscilla (Author), Popy Rufaidah (Author)
Format: Book
Published: Department of Management, Faculty of Economics, Universitas Negeri Malang, 2023-11-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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