Managing patient expectations at emergency department triage

• Main Authors: Shital Shah (Author), Anay Patel (Author), Dino Rumoro (Author), Samuel Hohmann (Author), Francis Fullam (Author)
• Format: Book
• Published: The Beryl Institute, 2015-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Emergency departments (ED) overcrowding, long wait, and uncomfortable waiting room conditions may lower perceived quality of the patient experience and satisfaction. This study investigates the relationship between patient satisfaction and communication of expected wait times, at the point of triage...