The Relationship between Service Quality Perceptions and Expectations in Sporting Events with Loyalty of Esteghlal Team Fans

• Main Authors: Azam Sadat Fallah Hosseini (Author), Mohammad Eskandari (Author), Asieh Adab (Author), Reza Takdehghan (Author), Hossein Sepasi (Author)
• Format: Book
• Published: Asociación Española de Ciencias del Deporte, 2017-07-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

In today very competitive market, achieving customer loyalty has become a key point for organizations management. In the field of sport, team loyalty is equal to consumer loyalty in the supply market. This study aimed to determine the relationship between service quality perceptions and expectations...