A systematic review of the use of adolescent mystery clients in assessing the adolescent friendliness of health services in high, middle, and low-income countries

• Main Authors: Venkatraman Chandra-Mouli (Author), Cosima Lenz (Author), Emmanuel Adebayo (Author), Iliana Lang Lundgren (Author), Lucia Gomez Garbero (Author), Subidita Chatteriee (Author)
• Format: Book
• Published: Taylor & Francis Group, 2018-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background: Mystery client methodology is a form of participatory research that provides a unique opportunity to monitor and evaluate the performance of health care providers or health facilities from the perspective of the service user. However, there are no systematic reviews that analyse the use...