Preparing the care relationship: a welcoming tool in health units Preparando la relación para atender al paciente: una herramienta para el acogimiento en unidades de salud Preparando a relação de atendimento: ferramenta para o acolhimento em unidades de saúde

• Main Authors: Silvia Matumoto (Author), Silvana Martins Mishima (Author), Cinira Magali Fortuna (Author), Maria José Bistafa Pereira (Author), Maria Cecília Puntel de Almeida (Author)
• Format: Book
• Published: Universidade de São Paulo, 2009-12-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

This study aimed to identify and analyze aspects regarding the preparation for the worker-user relationship in a primary health care unit in a city in the state of São Paulo-Brazil, from the perspective of welcoming. The health work process is the theoretical basis of the study; participant observa...