Service Quality of Higher Education in Pakistan

This paper attempts to evaluate the perceptions and expectations of students in higher education students with regard to service quality. Forming the basis of the empirical investigation, the data was collected from five focus groups using two different service quality measurement instruments: servi...

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Bibliographic Details
Main Authors: Sana Azar (Author), Shamila Khan (Author)
Format: Book
Published: UiTM Publisher, 2012-06-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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