Service Quality of Higher Education in Pakistan

• Egile Nagusiak: Sana Azar (Egilea), Shamila Khan (Egilea)
• Formatua: Liburua
• Argitaratua: UiTM Publisher, 2012-06-01T00:00:00Z.
• Gaiak: article
• Sarrera elektronikoa: Connect to this object online.

This paper attempts to evaluate the perceptions and expectations of students in higher education students with regard to service quality. Forming the basis of the empirical investigation, the data was collected from five focus groups using two different service quality measurement instruments: servi...