The Impact of Patient Satisfaction on Patient Loyalty with the Mediating Effect of Patient Trust

• Main Authors: Sha Liu PhD (Author), Genqiang Li PhD (Author), Nan Liu Teaching Assistant (Author), Wu Hongwei Associate Professor (Author)
• Format: Book
• Published: SAGE Publishing, 2021-04-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

This research is primarily focused on the issues of customer loyalty in the healthcare industry, particularly from the perspective of public hospitals in China. The research developed a theoretical model to test the relationship between patient satisfaction (PS), patient trust (PT), and patient loya...