Analisis Kualitas Pelayanan PT Kereta Api Divre Ii Sumbar Rute Padang - Pariaman

This study aims to analyze the effect of service quality on community satisfaction of users of the West Sumatra Divre 2 Railroad service on the Padang - Pariaman route. Can be seen from the 5 service quality indicators, namely 1) tangible 2) reliability 3) responsive 4) assurance 5) Empathy. This ty...

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Bibliographic Details
Main Authors: Fajri Aulia Hakim (Author), Armida Armida (Author)
Format: Book
Published: Universitas Negeri Padang, 2022-04-01T00:00:00Z.
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3rd Floor Main Library

Holdings details from 3rd Floor Main Library
Call Number: A1234.567
Copy 1 Available