The situation and influencing factors of outpatient satisfaction in large hospitals: Evidence from Henan province, China

• Main Authors: Weicun Ren (Author), Lei Sun (Author), Clifford Silver Tarimo (Author), Quanman Li (Author), Jian Wu (Author)
• Format: Bog
• Udgivet: BMC, 2021-05-01T00:00:00Z.
• Fag: article
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Abstract Background The level of outpatient satisfaction plays a significant role in improving the quality and utilization of healthcare services. Patient satisfaction gives providers insights into various aspects of services including the effectiveness of care and level of empathy. This study aimed...