Evaluation of the educational services quality from the viewpoint of postgraduate students at Kermanshah University of medical sciences in 2019

• Main Authors: Razie Toghroli (Author), Farideh Moradi (Author), Laleh Hassani (Author), Teamur Aghamolaei (Author), Nafiul Mehedi (Author), Fatemeh Mahmoodi (Author), Azam Faraji (Author), Ava Sadat Hoseini (Author), Ali Soroush (Author), Behdad Ziapour (Author)
• Format: Book
• Published: Wolters Kluwer Medknow Publications, 2021-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BACKGROUND: At present, the SERVQUAL model is one of the most significant tools for measuring customers' expectations and perceptions in organizations. Determination of expectations and perceptions of students who are the main university customers from educational services can provide valuable...