Quality measurement in fitness centers in Salgueiro/PE

• Main Authors: Italo César Felipe SILVA (Author), Fagner José Coutinho de Melo (Author), Eryka Fernanda Miranda SOBRAL (Author), Bartira Pereira AMORIM (Author), Claudia Editt Tornero BECERRA (Author), Tiago Silveira MACHADO (Author)
• Format: Book
• Published: Universidade Estadual de Alagoas, 2023-04-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

The objective of this paper was to evaluate the quality of services provided by fitness centers in the municipality of Salgueiro, using the SERVQUAL model, developed to measure the quality of services, through the differences between perceptions and expectations that customers have of the service pr...