Communication during encounters about medication switching: Self-reported experiences of pharmacy technicians and patients

Background: During conversations about medication switches, pharmacy staff often deliver a message to patients that may lead to negative emotions. In these situations, clear and patient-centered communication is important. Aim: To gain insight into pharmacy technician-patient experiences regarding t...

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Main Authors: Laura Schackmann (Author), Marcia Vervloet (Author), Liset van Dijk (Author), Mette Heringa (Author), Ellen S. Koster (Author)
Format: Book
Published: Elsevier, 2023-03-01T00:00:00Z.
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3rd Floor Main Library

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