Patients' Zone of Tolerance in The Service Process and Service Quality at A Multi-Specialty Hospital
Objective: The purpose of the study is to examine patients' Zone of Tolerance by measuring the gap between perceived and expected service quality and the waiting time to complete the service process during the provision of Master Health Checkups (MHC). Method: Service Quality was tested by usin...
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ACHSM,
2023-11-01T00:00:00Z.
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