Digitalização do trabalho no INSS: tensões e estratégias de regulação na implementação do novo modelo de atendimento
The scope of this paper is the digitalization of the service at the National Institute of Social Security - INSS, the federal institution in charge of implementing the Brazilian Welfare Services policy. Based on the framework of Work Psychology and Activity-centered Ergonomics, a field study has bee...
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| Main Authors: | , , |
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| Format: | Book |
| Published: |
Universidade do Porto,
2018-12-01T00:00:00Z.
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