Digitalização do trabalho no INSS: tensões e estratégias de regulação na implementação do novo modelo de atendimento

• Main Authors: Sacha Pinheiro (Author), Marta Santos (Author), Liliana Cunha (Author)
• Formato: Libro
• Publicado: Universidade do Porto, 2018-12-01T00:00:00Z.
• Subjects: article
• Acceso en liña: Connect to this object online.

The scope of this paper is the digitalization of the service at the National Institute of Social Security - INSS, the federal institution in charge of implementing the Brazilian Welfare Services policy. Based on the framework of Work Psychology and Activity-centered Ergonomics, a field study has bee...