The Effect of BPJS Service Quality Level and Patient Characteristics to Patient Satisfaction in Primary Health Facilities

• Главные авторы: Yogi Bhakti Marhenta (Автор), Satibi Satibi (Автор), Chairun Wiedyaningsih (Автор)
• Формат: ‌
• Опубликовано: Universitas Gadjah Mada, 2018-03-01T00:00:00Z.
• Предметы: article
• Online-ссылка: Connect to this object online.

Health services in the era of JKN are organized by all Health Facility in cooperation with BPJS. Patient satisfaction is a critical indicator whether a program is a success or not. Satisfaction is the pleasure of someone who comes from the comparison between a product or performance with expectation...