The Implementasi Total Quality Management (TQM) di SD Al-Hikmah Surabaya

• Main Author: Ulfatur Rahmah (Author)
• Format: Book
• Published: Universitas Islam Negeri Sunan Kalijaga Yogyakarta, 2018-07-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.
• Notes: 2502-9223; 2503-4383; 10.14421/manageria.2018.31-06
• Keywords: Total Quality Management; Education Quality; Al-Hikmah Elementary School; Education; L; Special aspects of education; LC8-6691; Islam; BP1-253
• Source: Manageria: Jurnal Manajemen Pendidikan Islam, Vol 3, Iss 1, Pp 111-131 (2018)

This research aims to analyze and explain the key factors contributing on successful implementation of total quality management in Al-Hikmah Primary School of Surabaya. The sustainability of total quality management in Al-Hikmah Elementary School is proven by the increasing number of students' enrolment which exceeded the fixed quota; the high level of teachers and students achievement; as well as the big number of competitive graduates. Using qualitative descriptive approach, this research finds that successful implementation of total quality management is highly dependent on top-down leadership system of the school, effective communication among stakeholders, the properly measured reward and punishment to students, and the continous internal and external assessment of educational quality management.