Developments in the Call Centre Industry
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susce...
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| Altri autori: | , |
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| Natura: | Elettronico Capitolo di libro |
| Lingua: | inglese |
| Pubblicazione: |
Taylor & Francis
2006
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| Serie: | Routledge Studies in Business Organizations and Networks
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| Soggetti: | |
| Accesso online: | OAPEN Library: download the publication OAPEN Library: description of the publication |
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